@lorrainehermanso
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Registered: 1 month, 4 weeks ago
Why Skills Training is the Key to a More Productive Workplace
I helped this mining operation in Western Australia last year. Their staff sessions were total failures. Staff would sit there blankly, agree with everything, then go back to doing what they'd been doing before.
The bosses kept having a go at the staff for "not listening." But when I watched these meetings, the actual issue was crystal clear. The team leaders were preaching to people, not engaging with them.
I'll never forget when I was consulting for a local firm in SA that was falling apart. Sales were down, service problems were increasing, and employee departures was through the roof.
The turning point came when we completely changed the entire approach. Instead of presentations, we started having real conversations. Team members described close calls they'd experienced. Supervisors paid attention and asked follow-up questions.
It worked straight away. Injuries went down by a massive amount within twelve weeks.
I learned a vital lesson - effective development isn't about polished delivery. It's about authentic dialogue.
Proper listening is almost certainly the vital skill you can teach in communication training. But most people think listening means saying yes and making encouraging noises.
That's complete rubbish. Real listening means not talking and genuinely grasping what they are telling you. It means asking questions that show you've got it.
What I've found - most managers are terrible listeners. They're already formulating their response before the other person stops speaking.
I demonstrated this with a phone provider in Melbourne. In their group discussions, I tracked how many times supervisors talked over their employees. The average was less than a minute.
Of course their staff happiness ratings were terrible. Employees felt unheard and unappreciated. Communication had become a one-way street where management talked and workers appeared to listen.
Digital messaging is an additional problem area in many offices. Employees dash off messages like they're messaging friends to their buddies, then wonder why problems occur.
Digital communication tone is particularly tricky because you miss voice inflection. What seems straightforward to you might sound hostile to someone else.
I've observed many team arguments get out of hand over badly worded emails that could have been sorted out with a quick conversation.
The worst case I encountered was at a public service agency in Canberra. An message about budget cuts was written so poorly that numerous workers thought they were losing their jobs.
Panic erupted through the office. People started updating their job applications and calling recruitment agencies. It took three days and several follow-up discussions to resolve the mess.
All because an individual couldn't write a simple email. The irony? This was in the media section.
Meeting communication is where countless organisations lose huge quantities of resources and energy. Poor sessions are everywhere, and nearly all are bad because no one understands how to handle them well.
Good meetings need clear purposes, structured plans, and a person who maintains discussions on track.
Multicultural challenges play a huge role in office interaction. Australia's multicultural employee base means you're interacting with team members from numerous of various cultures.
What's considered direct talking in Anglo community might be seen as rude in other cultures. I've witnessed numerous conflicts arise from these multicultural differences.
Development needs to address these issues directly and usefully. People must have practical tools to navigate cross-cultural interaction successfully.
Good development programs acknowledges that interaction is a capability that develops with regular application. You can't learn it from a one-day course. It requires ongoing application and input.
Organisations that commit resources in effective workplace education achieve measurable results in performance, employee satisfaction, and service quality.
Main thing is this: dialogue isn't advanced mathematics, but it certainly needs real commitment and effective development to work well.
Resources for innovative workplace development constitutes an important benefit that permits businesses to excel in rapidly changing professional conditions.
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